Refund policy

Return & Refund Policy

Due to the nature of our food products, SORVO does not accept returns or exchanges once an order has been shipped.

Your satisfaction is important to us. If your order arrives damaged, the package seal is broken or compromised, or you receive the wrong product, please contact us within 3 days of delivery.

Please include your order number and photos of the product and packaging so we can review the issue.

If your claim is approved, we will offer a replacement or refund, as appropriate.

Please note that SORVO products are made from real fruit. Natural variations in color, size, shape, and appearance are normal and are not considered defects.

Refunds, when approved, will be issued to the original payment method.

Thank you for choosing SORVO.